Application Management Services (AMS)

Partner with Edvantis to keep your software applications efficient, secure, and disruption-free. Our Application Management Services (AMS) team provides ongoing support to your software systems throughout their lifecycle —so you can focus on growth and innovation without IT bottlenecks slowing you down.

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Our recognition
TÜV SÜD ISO 27001 Edvantis
15 min
response time
24/7
monitoring of IT system health feedback
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feedback
98%
average customer satisfaction with our IT support projects

Our Application Management Services

Our approach goes beyond maintenance, we integrate continuous monitoring, performance optimization, and modernization to keep your applications scalable, secure, and aligned with future business needs.

24/7 Monitoring and Support

Achieve seamless operations with fast issue resolution at every support level (L1–L3). We minimize downtime, improve user experience, and keep applications running smoothly. With AI-powered HelpDesk tools, smart chatbots, and proactive application monitoring, we resolve issues before they impact performance.

Site Reliability Engineering (SRE)

Make your applications fast, reliable and always available. Our SRE experts build and maintain scalable, high-performance systems that withstand traffic surges without disruption. Using automation, predictive monitoring, and modern infrastructure technologies (Docker, Kubernetes), we keep your applications running smoothly under any conditions.

Infrastructure and Deployment Automation

Speed up deployments, streamline workflows, and keep your applications running smoothly at scale. We use automation and smart workflows to update your applications quickly and reliably, reducing downtime and ensuring new features reach users without disruption.

Security & Compliance

Protect your applications with ISO 27001-certified security practices, real-time threat detection, and compliance frameworks. We conduct regular security assessments and implement automated monitoring to safeguard against vulnerabilities and ensure industry-standard compliance.

Service Governance

Ensure efficient and transparent IT service management by integrating structured workflows, real-time performance tracking, and ITSM solutions. We establish clear SLAs, automate change management, and optimize IT processes to enhance operational efficiency, minimize risks, and align IT services with business priorities.
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Tap Into Our Expertise to Drive Application Excellence

Optimize, scale, and secure your applications with our expertise in AI, cloud optimization, legacy modernization, and data intelligence. We support a wide range of applications, from SaaS platforms and cloud-native solutions to enterprise and IoT ecosystems. By integrating intelligent automation, cloud efficiencies, and predictive analytics, we ensure your applications remain resilient, high-performing, and ready for growth. 

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Streamline L1 support and accelerate issue resolution with Virtual AI Engineers. We fine-tune AI agents to handle routine L1 support tasks like ticket routing, assisting with knowledge base searches for issue resolution, system monitoring, and alerting. By automating these processes, we reduce the workload on human engineers and significantly speed up issue resolution.

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We don’t just migrate applications to the cloud—we help them run efficiently. Our Application Management Services can help you optimize workloads, reduce cloud costs, and prevent performance bottlenecks, ensuring you get the most out of your infrastructure investments.

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We rearchitect and modernize applications, reducing technical debt, improving security, and enabling integration with modern cloud environments. When needed, we apply AI-driven code refactoring to accelerate modernization, optimize legacy code, and ensure seamless transitions to modern architectures.

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Use predictive analytics and business intelligence to automate maintenance, enhance security, and optimize performance. Our data-driven approach ensures your applications run efficiently and adapt to evolving business needs.

Streamline L1 support and accelerate issue resolution with Virtual AI Engineers. We fine-tune AI agents to handle routine L1 support tasks like ticket routing, assisting with knowledge base searches for issue resolution, system monitoring, and alerting. By automating these processes, we reduce the workload on human engineers and significantly speed up issue resolution.

We don’t just migrate applications to the cloud—we help them run efficiently. Our Application Management Services can help you optimize workloads, reduce cloud costs, and prevent performance bottlenecks, ensuring you get the most out of your infrastructure investments.

We rearchitect and modernize applications, reducing technical debt, improving security, and enabling integration with modern cloud environments. When needed, we apply AI-driven code refactoring to accelerate modernization, optimize legacy code, and ensure seamless transitions to modern architectures.

Use predictive analytics and business intelligence to automate maintenance, enhance security, and optimize performance. Our data-driven approach ensures your applications run efficiently and adapt to evolving business needs.

Your team shouldn’t be stuck firefighting IT issues every day—constantly reacting to outages, performance slowdowns, and endless bug fixes. We’ve seen how overwhelming it gets. That’s why we take over the heavy lifting—proactively monitoring, optimizing, and resolving issues before they disrupt operations. With our AMS expertise, your team can focus on what really matters: innovation and growth. 

How AMS Strengthens Your Product

AMS isn’t just maintenance—it’s an investment in growth and efficiency. Our proactive approach aligns with your strategic goals, ensuring application stability, security, and scalability to support long-term success. 

Superior user satisfaction
Optimized performance
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Scalability & flexibility
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Lower IT costs
Maximum reliability
Stronger security
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How Edvantis Helps Optimize Infrastructure and Enhance System Reliability for a Global SaaS Platform

A global SaaS platform faced frequent downtimes, outdated infrastructure, unresolved issue backlogs, and delayed resolution due to time zone gaps. Their internal team was overwhelmed with maintenance, slowing innovation and system performance.

To solve these challenges, Edvantis provided a dedicated IT support and infrastructure optimization team.

Together we:

  • Established 24/5 infrastructure support, cutting response time from hours to 15 minutes.
  • Implemented proactive monitoring and automated alerting to prevent escalations.
  • Migrated 1/3 of the system to optimized Azure cloud infrastructure, making all new projects cloud-native.
  • Cleared the backlog of unresolved issues and shifted to proactive maintenance.
  • Automated ticket management, alerting, and system maintenance to boost efficiency.
  • Optimized database performance, reduced query times, and resolved multi-concurrency challenges in cloud file processing.
We continue improving scalability, reducing costs, and enhancing data integrity with automated verification tools—freeing the internal team to focus on innovation and driving higher productivity, reliability, and IT efficiency.

Stop losing time to app failures—let’s optimize your AMS strategy today.

Why Our Partners Choose Edvantis for AMS

End-to-End Application Support

Ensure your applications stay resilient, secure, and high-performing with a proactive AMS strategy. We go beyond traditional maintenance—we focus on detecting and resolving issues before they impact users, optimizing infrastructure, and enhancing application efficiency.
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Our Tech Expertise

Access a global network of 400+ specialists with expertise in application lifecycle management, performance optimization, and security hardening. Our well-trained AMS teams apply best practices to minimize downtime, enhance performance, and ensure your applications scale reliably.

Flexible Support Models

Choose 24/7, 24/5, 8/5 or other support model based on your business needs, application criticality, and required service levels. Whether you need continuous monitoring, on-demand issue resolution, or strategic advisory support, we provide flexible, high-quality support tailored to your business.
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Intelligent Monitoring & Automation

Eliminate downtime and bottlenecks while keeping your applications at peak performance 24/7. Through automation and AI-enhanced monitoring, we detect issues early, trigger real-time fixes, and streamline issue resolution—ensuring smooth operations with minimal manual effort.

Strategic Application Optimization

We don’t just keep your applications running—we help them evolve. Our AMS approach modernizes legacy systems, integrates cloud-native architectures, and optimizes performance for long-term growth. Whether you’re scaling to new markets or enhancing user experiences, we ensure your applications are future-ready.
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Edvantis not only provided team members with the right experience and skillsets, but also helped us structure scheduling to ensure full coverage. This freed up our developers to focus on new projects, resolved critical issues faster, and significantly reduced our backlog.

Tech Stack To Streamline Your IT Systems

Stages in Our Cooperation Process

We have structured all stages of our AMS process to achieve 100% engagement with you. At each step, we gain a thorough understanding of your requirements and can evaluate whether we are able to add real value. If we’re confident we can, we’ll develop a project roadmap with you to achieve your goals. If not, we’ll be transparent about any limitations we see.

  • 01
    Pre-engagement (Analysis and Research)

    When you contact us, we’ll send you a questionnaire crafted by our senior AMS leaders. From your responses, we will gain an understanding of your IT infrastructure, operational practices, potential constraints, and future goals. For your peace of mind, we’ll suggest signing an NDA. 

  • 02
    Proposal (Including a Cooperation Model)

    We first identify areas where we can add value to your project and then we draft a proposal suggesting an optimal service model and service-level agreement, including the suggested size and composition of your AMS team.

  • 03
    Engagement Kick-off (Agreements and Alignment)

    A signed statement of work (SOW), containing final agreements on scope, budget, SLA, and coverage, makes our commitment to your success official, and initiates the project.

  • 04
    Onboarding

    We introduce our AMS team to your project, onboard them in the local environment, give access to all the resources and tools, and provide any necessary training. Edvantis takes proactive approach to partnership, offering advice on how to improve your operations further. 

  • 05
    Continuous Improvement (Monitoring and Refinement)

    The real work begins now! We monitor service performance on an ongoing basis and conduct regular communication sessions to make sure we are meeting your needs and aligning with your vision.

Success Stories We Co-Created
with Our Clients

What Our Clients Say

Seth Krauss
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Seth Krauss
CTO and Partner, KPC Labs
Edvantis has been instrumental in most of our key deliverables for the past decade and are the only vendor that has established themselves as a strategic partner.
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Juergen Goldmann
CEO, ATRON Systems Sweden AB
Edvantis has been able to cope with our demands in a short time. They’ve raised the right questions, which means they know what they’re talking about.
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Thomas Reimann
Head of Billing & Backend, Freenet Group
Edvantis has intelligent people on board, competent and ready to get the job done. Their professionalism and approach has made for a good experience thus far.
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Ronald Wertlen
Senior Director of Engineering, Nowtilus
They listen to requirements, problems and feedback and react immediately. They adjust teams, suggest solution, provide answers.
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Robert Alvarez
Formerly CFO & COO, BigCommerce
They have a strong work ethic, they were committed to the deliverables, and they took it very seriously.
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Martin Day
CEO, Safety Media Inc.
Their ability to listen carefully to our requirements and to bring top-level development talent, testers, and project managers was very impressive and unique.
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Rob Beauchamp
Co-founder of Tapigo
Edvantis quickly put together a comprehensive, multi-disciplined team and we were defining the initial deliverables within a week of the request.
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Steve Frey
CEO, Oasis Housing Corporation
We’ve created a good partnership and I try to refer others to them. We haven’t faced any of the pitfalls associated with an overseas team.
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Torbjörn Henryson
Business Developer, Modulsystem
Edvantis is always friendly and listens well. We also have good communication with management. We’re happy to partner with them.

Drop Us a Line
About Your Project

Submit the form or get in touch with us by email. You’ll get a response within one business day from an Edvantis expert skilled in your tech stack, industry, or specific business challenge. It would be a pleasure to work with you!

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    Robert Alvarez
    Formerly CFO & COO, BigCommerce
    They have a strong work ethic, they were committed to the deliverables, and they took it very seriously.
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