Digital Transformation for a Global Software Engineering Company

Challenge

Edvantis, a leading provider of IT services in Europe, had a well-established market presence but sought to strengthen its position, increase profitability, and attract new clients. Some old processes and workflows were hindering growth, consuming too much capacity and resources.

The digital transformation began at the onset of 2020 as the IT industry struggled to remain steady amid global disruption. Despite a turbulent period, our new top-level management team initiated a full-scale digital transformation across Edvantis’ organization.

Through an in-depth analysis of Edvantis’ goals, business processes, and IT maturity, we planned to:

• Streamline business operations and maximize team productivity through the implementation of a unified communication system across the organization.
• Rebuild Edvantis’ IT infrastructure, aligning it with their business goals.
• Optimize recruitment and HR processes to reduce the cost-per-hire and increase employee loyalty.
• Enhance Edvantis’ service portfolio to align with customer needs, industry trends, and tech potential.

Team

We brought together eight seasoned specialists, all accomplished executives with proven leadership experience in enterprises of over 1,500 employees.

Solution

Edvantis launched a comprehensive digital transformation program, covering everything from strategic planning and analysis to integration and workforce upskilling.

Our digital transformation experts conducted a thorough process flow analysis to identify recurring issues, areas for improvement, and cost-saving opportunities. Business Analysts interviewed key stakeholders – owners, department heads, clients, and employees — to uncover past strategies and lessons learned.

The result was a complete digital transformation roadmap, including an optimized IT tools ecosystem, a tailored change management plan, and a comprehensive personnel training strategy. These initiatives led to significant, measurable enhancements, optimizing operations and setting Edvantis on a path for long-term growth. The key achievements include:

• Service Model Evolution: At Edvantis, we restructured our service portfolio to deliver greater value and enhance customer satisfaction. This transformation introduced a refined suite of offerings designed to align with market trends, meet client needs, and showcase Edvantis’ exceptional technical expertise.
• IT Infrastructure Modernization: We streamlined Edvantis’ software, hardware, internal servers, networks, and environments to enhance efficiency and scalability. Our efforts included the implementation of a HelpDesk system and the integration of cloud-based productivity tools for time tracking, task delegation, workflow monitoring, and communication. Currently, we are driving AI adoption across all departments to further enhance operational capabilities.
• Data Security and Compliance: We implemented a comprehensive information security strategy designed to systematically identify, manage, and prevent potential threats. Following a rigorous security audit, Edvantis earned ISO certification, reaffirming our commitment to protecting our client’s data with the highest industry standards.
• Sales Operation Revamp: We transformed CRM processes to be transparent and efficient, integrating a tailored analytics and BI reporting system. This overhaul streamlined coordination between marketing and sales, simplifying lead tracking and interaction. As a result, we successfully reduced both the cost and effort required for engagement.
• HR & Recruitment Optimization: We implemented a CRM system to centralize employee information, enabling recruiters and HR teams to tailor initiatives to meet the needs of both candidates and employees. Additionally, a digital knowledge management system was introduced, providing Edvantis’ HR specialists with a single, organized platform to store company files, manage reports, and share updates efficiently.
• Enhanced Financial Management: We implemented efficient accounting systems designed to deliver precise monthly profit and loss statements, detailed cash flow analysis, and comprehensive debt management information.

Results

Thanks to our proactive decision-making and comprehensive strategy, Edvantis has become more resilient and adaptable to external challenges, from global recessions to the rapidly evolving AI landscape. Over the past four years, spanning six departments, our digital transformation efforts have delivered measurable success:

• Over 10% improvement in customer satisfaction across all Edvantis projects
• More than 78% increase in employee loyalty
• Sustained year-over-year growth exceeding 20% following the first phase of digital transformation

These results highlight the power of innovation and adaptability in driving lasting growth.