Maintain your IT systems at a peak performance level, 24/7 – with no downtime. Power your daily operations with fully managed support and maintenance services, proactive IT management, and secure backup and disaster recovery. Edvantis delivers extensive IT operations services based on pre-agreed SLAs to improve the resilience of your IT system.
In line with global best practices, our IT support team responds in under 15 minutes, and provides a resolution to the problem in less than 2 hours on average, to ensure every service level agreement is met.
At level 1, Edvantis accepts incoming tickets from multiple channels (mobile, email, chatbots, etc.), We perform initial diagnostics, guide customers through simple problem resolution at this initial stage, and filter tickets to efficiently redirect more complex inquiries to higher support levels. All our Tech Support Specialists speak fluent English, as standard. However, on request, we can assemble a team that speaks your language.
At level 2, our tech support team troubleshoots without modifying code. Our Tech Support Specialists communicate with users, giving them a highly personalized experience and helping them fix complex errors step-by-step. Furthermore, our experts create detailed articles compiled in a knowledge base to educate users’ and simplify specialists helpdesk tasks.
At level 3, Edvantis Tech Support Specialists undertake major incident resolution and system performance optimization. They analyze the root causes of incidents and automate their resolution, reducing the number of repeat issues. Also, L3 Specialists manage requests for new features, rerouting them to the internal developer team.
At level 1, Edvantis accepts incoming tickets from multiple channels (mobile, email, chatbots, etc.), We perform initial diagnostics, guide customers through simple problem resolution at this initial stage, and filter tickets to efficiently redirect more complex inquiries to higher support levels. All our Tech Support Specialists speak fluent English, as standard. However, on request, we can assemble a team that speaks your language.
At level 2, our tech support team troubleshoots without modifying code. Our Tech Support Specialists communicate with users, giving them a highly personalized experience and helping them fix complex errors step-by-step. Furthermore, our experts create detailed articles compiled in a knowledge base to educate users’ and simplify specialists helpdesk tasks.
At level 3, Edvantis Tech Support Specialists undertake major incident resolution and system performance optimization. They analyze the root causes of incidents and automate their resolution, reducing the number of repeat issues. Also, L3 Specialists manage requests for new features, rerouting them to the internal developer team.
Using flexible models, we tailor our ITOps service offering to accommodate your unique business requirements. No matter the extent or complexity of the coverage, we can meet your operational needs.
For companies that rely heavily on technology, getting the highest customer satisfaction can be an uphill task. You have a lot to prevent: unexpected failures of servers and services, errors when launching new functions, unexpected data loss. That’s where Edvantis excels! With our diverse range of managed IT services, experienced IT support team, and robust tech expertise, you’ll achieve strong business continuity and operational efficiency.
We provided a 24-hour tech support team for an analytics company, helping them to optimize their IT support workflow. According to our client, we not only sourced new team members with the necessary skills and experience, but also planned their schedules to ensure maximum coverage.
With Tech Support Specialists handling user requests, Software Developers could devote more time to new projects. As a result, the client could rapidly address critical problems, which resulted in a shorter backlog of open issues and improved productivity.
Together we:
We have structured all stages of our IT operations process to achieve 100% engagement with you. At each step, we gain a thorough understanding of your requirements and can evaluate whether we are able to add real value. If we’re confident we can, we’ll develop a project roadmap with you to achieve your goals. If not, we’ll be transparent about any limitations we see.
When you contact us, we'll send you a questionnaire crafted by our senior ITOps leaders. From your responses, we will gain an understanding of your IT infrastructure, operational practices, potential constraints, and future goals. For your peace of mind, we'll suggest signing an NDA.
We first identify areas where we can add value to your project and then we draft a proposal suggesting an optimal service model and service-level agreement, including the suggested size and composition of your ITOps team.
A signed statement of work (SOW), containing final agreements on scope, budget, SLA, and coverage, makes our commitment to your success official, and initiates the project.
We introduce our ITOps team to your project, onboard them in the local environment, give access to all the resources and tools, and provide any necessary training. Edvantis takes proactive approach to partnership, offering advice on how to improve your operations further.
The real work begins now! We monitor service performance on an ongoing basis and conduct regular communication sessionsto make sure we are meeting your needs and aligning with your vision.
As your requirements evolve, you may need additional services to support your IT operations. We can assign specialized teams to expand the scope of your project. This can include modernizing legacy systems and migrating to microservices, analyzing how your IT system’s performance affects customer satisfaction, creating custom data models and AI solutions to enhance decision-making and reduce manual work, or developing new features and products based on customer requests.
Submit the form or get in touch with us by email. You’ll get a response within one business day from an Edvantis expert skilled in your tech stack, industry, or specific business challenge. It would be a pleasure to work with you!
Write an email
engagement@edvantis.com
